Support

Help with games by Sneha Chopda, trading as Bitty Apps

Something not working, or an idea for what we should add next? Write to us and a person will read it.

Before you write

These few details let us answer properly the first time:

• The name of the game
• Your device and its operating system version, for example iPhone 15 on iOS 18
• What you expected to happen, and what happened instead
• A screenshot, if the problem is something you can see

Common questions

I bought Remove Ads and the ads came back.
Open the game, go to the Remove Ads panel and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you bought it with. If that does not fix it, email us with the date of purchase.

I paid but nothing happened.
Purchases occasionally take a moment to confirm. Close and reopen the game, then use Restore Purchases. If it is still missing, send us your receipt and we will sort it out.

Can I play without ads?
Yes. Remove Ads is a one-time purchase that removes the banner, the full-screen ads and the ad shown when the game opens. Optional videos you choose to watch for extra coins stay available, so you can still earn rewards if you want to.

I lost my progress.
Progress is saved on the device. Deleting the game, or moving to a new phone, does not carry it across. Tell us what you had reached and we will help where we can.

How do I change my advertising choices?
On iOS, use Settings › Privacy & Security › Tracking. On Android, use Settings › Google › Ads. Our Privacy Policy explains what this changes.